Next order mult. papers and PPT. they need to build on each other too Essay

Next order mult. papers and PPT. they need to build on each other too - Essay Example The customer has added to the complaint that after a period of three months the cylinder head had started to show leaks and he had to get repairs done. After a period of five months the engine had started showing problems that were repaired and by that time the warranty had expired so a new engine had to be bought. I have noticed similar complaints in the case of the 1997 as well as the 2000 models of Ford Expedition. In addition to the oil cylinder and the engine problems the one point that has been raised very aggressively by the customers is that the company has not been too helpful in paying the repairs for the losses. It has been mentioned by one of the customers that her expedition had been reporting errors in the gasket and she asked our organization for the repairs that was under warranty. But for unknown reasons our organization had been unable to pay for the losses and had not paid for the repairs either. All the complaints can be summarized by saying that there are problems in the case of the head gasket as well as the oil cylinder. The engine might be in need of being rechecked in a detailed manner so that the newer Expedition do not show such problems as these are the problems in the Expedition models that have become, sadly, well known among the people. The organization’s reputation is the most important to me and the other clients. Any kind of issues that might be harmful to the company’s reputation have to be dealt with in a strategic manner so the future clients can be made to trust the organization. The issues that we might face in the future, as I might say, need to be dealt with at this very point so that they are resolved at an earlier stage rather than being delayed. The customers are the main stake holders for the organization and we, at Ford Motors respect this relationship in the business. The customers need to be heard regarding their complaints so all the trust is regained in order that they

Project Management Research Paper Example | Topics and Well Written Essays - 750 words - 1

Project Management - Research Paper Example In this, they prepare the initial timeline of the project and determine the preliminary costs of the project. Either in the conception phase, the management can establish the project user participation and the possible sources of funds. Finally, the management may decide if to continue with the project or alter (Lewis, 2007). Therefore, the initiation phase forms the most crucial stage of the project than all the other stages. It is the foundation stone laying stage that without it the progress of the project is futile. The second phase is the project-planning phase. Here, the management commences setting out the project plan. This involves reviewing of objectives and goals of the project. Besides, the management considers the strategies needed to achieve these goals and objectives (Lewis, 2007). In this, they think each activity is leading to the sequencing of activities that will open up to be the required project. In the planning phase, the management allocates time to sequencing activities and develop a risk management plan (Lewis, 2007). Either, they evaluate on the resources needed and their cost. Finally, in planning, they allocate budget to individual resources to ensure that the project will run efficiently. The third phase is the project launch or execution phase. This stage involves Performance of activities and tasks as planned. Management evaluates the overall performance to ensure that the project meets the set quality standards (Lewis, 2007). Besides, there is development individual and team skills aimed to enhance project performance. In addition, the information about the project is distributed to the stakeholders to attract the needed investors (Lewis, 2007). In this phase, also the management may select potential partners and outsource vendors. Then there is the project performance control. This is responsible for coordination of the change control across the entire project. It involves verification of the scope of the